This website is owned and operated by DR MATHEW KEEGAN AND TEAM and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site (“the web site”), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.
We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
- Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
What Information We Collect and How We Collect It
We collect a range of personal information about our clients and prospective clientele that may include but not limited to the following, all of which are voluntarily provided by the prospective client:
- Name
- Date of birth
- Mailing and street address
- Email address
- Contact numbers
- Health fund details
- Medicare card number
- Medical history
- Occupation and employer
- Lifestyle and hobbies
- Bank and credit card details
- Details of products you have purchased; and
- Any information that relates to you, that you provide to us directly through our website, email, written letters, and phone conversations.
We collect your personal information directly from you through the following methods:
- New patient form
- Online enquiry through our website
- Enquiry or complaint
- Incoming calls
We may also collect personal information from third parties, such as:
- Third party government agencies (like the Department of Veteran Affairs and Medicare)
- Private health insurers
- Solicitors, lawyers, and worker’s compensation companies; and
- Medical professionals (such as general practitioners, allied health professionals, specialists etc).
Collecting, Keeping, Using, and Disclosing Your Information
We collect personal information that is necessary to provide you with the best possible health care, as well as to maintain a high level of quality customer service. Further purposes for us in collecting personal information include:
- Administrative purpose in running our clinics
- Billing purposes
- Accreditation and quality assurance activities to improve individual and community health care and practice management
- Direct marketing purposes, mail, and email reminders
- For the purposes of research and statistical analysis (only where de-identified information is used)
- To comply with any legislative or regulatory requirements
- Sending communication to you about our products and services
- Advise you if a clinic will be closing down, merging or relocating
- Update your records and keep your contact details current
We may use personal information for the following purposes:
- Provide patient and clients with products and services
- Respond to enquiries and online queries
- To improve our products and services
- Develop and improve our website
- Direct marketing purposes, mail and email reminders
- Remind patients of upcoming appointments in the form of phone call, SMS or email
- Advise of upcoming promotions
- Inform a patient or client they have won a competition
- To disclose to others involved in your health care, including health care providers outside the Colonoscopy Clinic Group.
- Respond to complaints and compliments you have made
- Use of information. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
- Collecting information on registered members. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
- Registration. Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.
- Security. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
Keeping Your Information Safe
We take appropriate security measures to keep your personal information protected, managed confidentially and securely, and destroyed appropriately when no longer required. We will monitor and implement appropriate technical advances or management processes to safeguard personal information.
A confidentiality agreement is entered into by all employees, contractors, and agents at the time of their employment or engagement with us protecting the privacy of individuals. We view unauthorised disclosure as a serious breach of misconduct by our employees, contractors, and agents. If the disclosure of personal information is breached, disciplinary or legal action will be taken.
We endeavour to keep your information relevant, accurate, complete, and up to date. When you arrive for an appointment, the receptionist at your clinic may request confirmation that your details have not changed. If you require your personal information to be updated, please contact your clinic.
Patients and clients can request to have copies of their personal information, clinical notes, images, and reports sent to them or a third party by contacting one of our centres to obtain a Release of Personal Information Consent Form. Your personal information will not be released unless a consent form has been signed, received, and processed by the clinic. We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:
- Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
- In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
- Collecting information on users. Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
- Cookies and Applets. We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.
This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
This website uses features to target advertising to people based on Google Analytics and other data. This allows us to display ads that relate to products and services you have viewed on our website as you browse other sites on the Google Display Network. These ads are displayed using a combination of 1st and 3rd party cookies. If you would like to opt-out of customised Google Display Network ads you can using the Ads Preferences Manager (https://www.google.com/settings/ads/onweb/). You can also use the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout/) so you are not tracked into Google Analytics.
• Cookies are used on this website to record user-specific information.
• We do not trade or sell any information that is volunteered or logged.
• We have appropriate security measures in place to protect against the loss, misuse or alteration of information.
• When we use third parties to provide us with supplementary business services we ensure that they adhere to strict security and privacy standards.
From time to time, we may use collected information for new, unanticipated uses not previously disclosed in this privacy notice. If our information practices change at some time in the future we will post the policy changes to our website.
- Access to Information. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
- In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
- Links to other sites. We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
- Problems or questions. If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.
Contact Details
If you have any questions or comments about the management of your personal information, would like to correct your personal information, wish to opt out of receiving information from us, or wish to make a complaint about a breach of the Privacy Act, we can be contacted through:
Peninsula Gastroenterology
Level 5, 20 Bungan Street
Mona Vale, NSW 2103
E: drkeegan@peninsulagastro.com.au
T: (02) 9997 2164
- For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.